2010 eBusiness Index Report

Our roster of eBusiness Index Websites have their work cut out for them in 2010. Most have aced the basics, but are whiffing on the all important communities and social media fronts. See how all the Index Websites -- good and bad -- are faring in this report.

2010 eBusiness Index Report2020-02-12T16:04:18-07:00

Architecture | Inconsistency kills IBM’s community content & usability

IBM’s “Communities” zone may host the largest number of communities — and be pushing the boundaries of “true” community content through member-defined navigation — but at the end of the day, it all comes down to conventions, expectations, and a lack of standards.

Architecture | Inconsistency kills IBM’s community content & usability2016-11-21T18:28:09-07:00

Support forums | Why silence speaks louder than words

It is best to have public support forums that are positioned as a way for customers to help the company build better products — and encourage communities — than to create a deafening silence that allows prospects to fill in the wrong blanks. This, of course, leads one (or at least me) to ponder why a company would hide its forums behind the proverbial firewall when the industry convention is to allow visitors to freely peruse support forum entries.

Support forums | Why silence speaks louder than words2016-11-21T18:28:14-07:00