2011 Online Communities

Nearly two-thirds (65%) of organizations engage in online communities operated by companies that sell them computer hardware, software and services. That means you need to pay attention to your communities. And this report is a great place to start.

2011 Online Communities 2017-03-02T11:35:43+00:00

2011 eBusiness Index Report

Mirror, mirror on the wall, who has the best Website of all? To find out, we evaluated 23 Websites, stepped them through 1,200 types of content & features, and put them through their usability paces. Then we scored, ranked, and rated each one and put all the answers in this report.

2011 eBusiness Index Report 2017-03-02T11:34:54+00:00

Current Conventions | Norton.com and CA.com show how current support design conventions work – and don’t work.

Getting support users to the resources they want is always a challenge. Some sites try to solve it with a blizzard of links. Others — like CA.com and Norton.com — use the KISS principle. Turns out both of them have some important things to learn.

Current Conventions | Norton.com and CA.com show how current support design conventions work – and don’t work. 2016-11-21T18:28:05+00:00

2010 eBusiness Index Report

Our roster of eBusiness Index Websites have their work cut out for them in 2010. Most have aced the basics, but are whiffing on the all important communities and social media fronts. See how all the Index Websites -- good and bad -- are faring in this report.

2010 eBusiness Index Report 2017-03-02T12:06:08+00:00

Architecture | Inconsistency kills IBM’s community content & usability

IBM’s “Communities” zone may host the largest number of communities — and be pushing the boundaries of “true” community content through member-defined navigation — but at the end of the day, it all comes down to conventions, expectations, and a lack of standards.

Architecture | Inconsistency kills IBM’s community content & usability 2016-11-21T18:28:09+00:00