Why (and how) HP.com is (finally) turning the usability corner

As I mentioned in a recent blog, we’ve been putting our eBusiness index sites through new usability paces. Most haven’t fared particularly well in light of our tougher standards — with some losing upwards of 1,000 usability points since last Fall.

That is, except HP.com, which seems to be hitting its stride at just the right time.

Two things of note are happening at HP.com…

HP.com lost only 67 usability points based on our much tougher usability standards. Meanwhile, IBM.com and Dell.com lost lots of ground

 

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2016-11-21T18:27:45+00:00

About the Author:

I focus on strategy and trends – and how the Web turns business rules on their heads. My job is to identify the Web-related trends and best practices that will change your world over the next 18 months. Where you need to cut through the clutter of conventional wisdom. How to change the competitive rules of the game. More gory details in my profile -- and unvarnished opinions about the sites we evaluate on Google+