2013 Index | Call to Action Rankings | Symantec, HP (H/O), Dell, IBM, and Cisco take Best Practice gold

The term “call to action” defines how effectively a Website identifies the buying process and encourages prospects to engage with a salesperson or reseller.

Best-in-class sites provide at least one call to action feature on every product, services, and solutions marketing page.

To assess how effectively a Website encourages prospects to engage with the company’s salespeople and/or find a reseller, the siteIQ evaluation team identifies and measures 14 types of call to action features.

Usability reviews focus on whether the purchase process is logical and how easy it is to find purchasing information and sales links.

This case study announces 2013’s leaders, laggers — and fast movers in the Call to Action category.

Call to Action | Drum Roll Please!

When 2013’s Call to Action Criteria and Usability scores are put side-by-side, it shows that sites succeed by focusing on 1 of 2 dynamics–the features or the flow.

Sites that provide every call to action feature available seem to fall woefully short of the usability mark. Meanwhile, others that don’t have the latest call to action-class technologies know how to make their purchasing flow crystal clear. In the end, however, Symantec.com is the only one that delivers the goods on all counts.

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2017-03-02T12:20:44+00:00

About the Author:

President of siteIQ :: I focus on best practices – and share with our clients and Library members how leading Web teams deliver world-class user experiences. My job is to find best practices and illustrate why they work. How the smartest Web teams innovate – and solve common problems. How leaders put the right pieces together to perfect effect.