Dell.com’s support has always ranked in the top three – and its product selection dashboard is one reason why.

This savvy design allows cranky support users to quickly identify their product – and then marches them through a step-by-step process to find the information they need.

Dell.com’s product selection dashboard isn’t quite foolproof, but it’s close.

Customers can use a “Service Tag” code that is specific to the product they know & love. For those who just can’t bear to climb under their desk, Dell.com also offers the ability to browse for their product model.

Add in the fact that the system remembers the customer’s selected product for the duration of their visit, and you have a navigation dashboard worthy of best practice status.

Here’s 5 reasons why you should put Dell.com’s support dashboard on your best practice radar.

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Category: Case Study

Class: Best Practice, support navigation

Websites Profiled: Dell.com

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