Getting support users to the resources they want is always a challenge. Some sites try to solve it with a blizzard of links. Others — like CA.com and Norton.com — use the KISS principle.

Turns out both of them have some important things to learn.

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Category: Case Study

Class: Good Practices, Tips & Traps

Websites Profiled: Symantec.com, Norton.com support zone, CA.com support zone

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