Getting support users to the resources they want is always a challenge. Some sites try to solve it with a blizzard of links. Others — like CA.com and Norton.com — use the KISS principle.
Turns out both of them have some important things to learn.
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Category: Case Study
Class: Good Practices, Tips & Traps
Websites Profiled: Symantec.com, Norton.com support zone, CA.com support zone