Design & Architecture |’s best practice support home page gets a clever mega menu’s Support home page and IBM’s Support Portal (read the case study) have at least one thing in common that make them best practice performers. One Stop Shopping.

Then takes it one step further by cleverly using its mega-menu to deliver access to support from every page on the site.

Here’s six reasons to spend some quality time on the support site.

1. One stop shopping

Cisco customers looking to speed dial a support solution can get almost anywhere from the support home page — downloads, documents, tools (although they require login), alerts, communities, contact information, and even purchasing and maintaining support service contracts.

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