Design & Architecture | Cisco.com’s best practice support home page gets a clever mega menu

Cisco.com’s Support home page and IBM’s Support Portal (read the case study) have at least one thing in common that make them best practice performers. One Stop Shopping.

Then Cisco.com takes it one step further by cleverly using its mega-menu to deliver access to support from every page on the site.

Here’s six reasons to spend some quality time on the Cisco.com support site.

1. One stop shopping

Cisco customers looking to speed dial a support solution can get almost anywhere from the support home page — downloads, documents, tools (although they require login), alerts, communities, contact information, and even purchasing and maintaining support service contracts.

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2016-11-21T18:28:03+00:00

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I focus on strategy and trends – and how the Web turns business rules on their heads. My job is to identify the Web-related trends and best practices that will change your world over the next 18 months. Where you need to cut through the clutter of conventional wisdom. How to change the competitive rules of the game. More gory details in my profile -- and unvarnished opinions about the sites we evaluate on Google+