Cisco.com’s Support home page and IBM’s Support Portal (read the case study) have at least one thing in common that make them best practice performers. One Stop Shopping.
Then Cisco.com takes it one step further by cleverly using its mega-menu to deliver access to support from every page on the site.
Here’s six reasons to spend some quality time on the Cisco.com support site.
1. One stop shopping
Cisco customers looking to speed dial a support solution can get almost anywhere from the support home page — downloads, documents, tools (although they require login), alerts, communities, contact information, and even purchasing and maintaining support service contracts.
Sorry, you have to be a Library Member to access this content.
Category: Case Study
Class: Best Practice
Websites Profiled: Cisco.com
- Case Study: Mega-menu Navigation | 2 new rules of the road and great ideas to consider
- Case Study: Design | Cisco.com’s support zone gets a “nip/tuck” facelift that makes its support mega-menu shine
- Case Study: The new IBM.com Support Portal | This budding best practice puts all products and services under a single roof
- Blog: What we can all learn from Microsoft.com’s fat footers
- Blog: Cisco.com’s Support mega-menu raises the bar—again
- Blog: Cisco.com launches drop down mega menus & fat footers
- Blog: Mega and Fat Become the Fashions of the Day
- Blog: Don’t Miss/Don’t Bother | IBM.com’s Mega-menu Launch