Online training & education zones provide a rich range of options, from instructor-led on-site classes to self-paced online courses. Fees, requirements, and benefits should be front and center, and the purchasing (or engagement) process should be crystal clear.

To assess how effectively a Website markets training & education capabilities, the siteIQ evaluation team conducts a heuristic review with a core focus on how easy it is to find and navigate through the training & education zone (easy to locate; logical); the quality and clarity of class descriptions (easy to understand, complete & thorough); and the ability to take the next step (contact information is readily available).

Evaluations identify & measure 94 types of training content, features, and capabilities in three sub-categories: class training information, training methods, and social media features. This case study announces 2015’s leaders, laggers — and fast movers in the Training category.

Training & Education | Drum Roll Please! runs away with a first-place win and Best Practice rating while second place contender,, brings in a Good Practice. After that, competition drops off fast. In fact, third place ranked is the only other rival in the group. and land in fourth and fifth place (respectively) with scores that don’t even break the 65% mark.

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About the siteIQ eBusiness Index

siteIQ evaluated the twenty-three Websites listed on the 2015 siteIQ eBusiness Index. These Websites are categorized into six industry-specific segments including:

  • Business Software (,,,
  • Cloud (,,
  • Enterprise Software (, IBM Software,,
  • Enterprise Systems (,,,
  • Network Systems (,,
  • Professional Services (,, IBM Global Services)

These in-depth evaluations were conducted using the 2015 edition of the siteIQ eBusiness Index Best Practices Benchmark.

This benchmark identifies and tracks over 1,500 types of content, features, capabilities, navigation, and design elements that represent current requirements for typical IT industry Websites. These requirements are organized into 18 categories that correspond to different areas of a Website and site-wide utilities.

During these evaluations, siteIQ analysts also score each site based on 140 metrics that measure usability & effectiveness from the visitor’s point of view. These metrics align to the 18 categories mentioned above.

The 2015 evaluations were performed during the fourth quarter of 2015 and released in 2016

Category: Index Rankings

Class: Website Reviews and Rankings

Websites Profiled: siteIQ eBusiness Index Websites

Related Research:

Index by Category:

Winner’s Circle



3. Microsoft

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