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Archive for Strategy

How Twitter Can Ruin a Marketing Campaign

By Kenna Dian · Comments (4)
Tuesday, September 7th, 2010

HP.com brings a knife to a gunfight

When social networking sites hit the Internet, companies spent many, many months watching it with a wary eye. But once leading IT companies (such as Sun, Dell, and Cisco) took the leap, the race to integrate social media into a company’s marketing mix was on. This has led almost every company to declare social media as a major influence—if not the cornerstone—of its future marketing strategies.

Bold pronouncements aside, the reality is this: most companies are scared silly because they don’t have the faintest idea about how and when to use social media to their advantage.

They should be scared.

As a case in point, let’s consider how HP.com’s new “Change the rules of networking” campaign and associated Web page goes off the rails. This page launches the new face of HP Networking using the perfect combination of “hip & happenin’” content. Lightbox videos. Web 2.0 behaviors. Twitter. You name it.  With all these cool new ingredients, where could HP.com possibly go wrong?

Let us count the ways.

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Comments (4)
Categories : Branding, Marketing, Social Media & Social Networks, Strategy
Tags : Design, hp.com, product marketing, social network, Strategy, Twitter

How large companies are using social media

By Kenna Dian · Comments (3)
Monday, August 23rd, 2010

Social MediaReal people, real voices, real time

While the SMB & mid-size market are using social media to just get their name out to the masses, large companies are learning how to use social media & communities in tandem for a whole new purpose. And it is literally changing the face of IT.

Large IT companies don’t need to get their name out there. I mean, who doesn’t know IBM, HP, Apple, or Dell? I would bet that even your grandmother knows the name of one of these companies, even if she doesn’t know how to use a mouse. So, aside from using social media as a slick press release system, how do large companies use these outlets to their advantage?

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Comments (3)
Categories : Branding, Communities, Marketing, Social Media & Social Networks, Strategy, Uncategorized
Tags : apple.com, dell.com, facebook, hp.com, ibm.com, Social Media, social network, Strategy, Twitter

Are your troops saluting? Two strategies that don’t work

By Marty Gruhn · Comments (0)
Wednesday, August 11th, 2010

Website strategiesThere are many ways to destroy a perfectly designed strategy. Here are two.

One of the things Web teams constantly struggle with is the ying and yang between centralized governance and the wants, needs, and demands of stakeholders and line of business (LOB) managers who operate different parts of the site.

Over the past few years, I’ve seen these dynamics play out many companies – and in different ways. The most memorable are:

The inmates run the asylum

Here, I’m reminded of a huge software company who belatedly realized that competitors were selling their low cost software online – and they needed to get with the program.

To achieve this, the dotcom team spent weeks confabing with line of business marketing managers and stakeholders to get their buy in and identify requirements. Then they consolidated the feedback and developed a working project plan.

Three months later, the dotcom team was ready to launch the company’s first foray into ecommerce. The platform was built. LOB marketing managers were trained. Then everything went off the rails.

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Categories : Social Media & Social Networks, Strategy, Uncategorized
Tags : Social Media, social networks, Strategy

Why social networks, communities, and Web 2.0 aren’t B2B shotguns

By Marty Gruhn · Comments (1)
Wednesday, April 7th, 2010

Social network, communities and Web 2.0 aren't shotgunsIt’s time to stop fiddling around and apply them where they matter

The French have a wonderful phrase “plus ça change, plus c’est la même chose”. It’s an elegant way to say that the more things change, the more they remain the same.

That’s certainly the case when you consider the complex B2B buying process. Since our last update in 2006, this process remains the same. It’s still dictated by task forces and committees who must wade through 17 steps to get to the finish line. Participants are still purchase influencers, rather than the decision makers companies crave. Websites still influence only 5 steps in the buying process.

But that doesn’t mean that everything remains the same. Read More→

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Comments (1)
Categories : Communities, Marketing, Social Media & Social Networks, Strategy, Web 2.0, eSelling
Tags : B2B buying, B2b selling, Communities, eSelling, Marketing, podcast, Social Media, social networks, Strategy, video, Web 2.0, webinar

What Juniper.net knows that everyone else is missing

By Marty Gruhn · Comments (6)
Wednesday, March 10th, 2010

Juniper.net is pursuing an interesting strategy which I suspect most companies have missed. Last year, it did two things.

It launched a completely new Website in February.

Then it executed a wholesale update in October.

That wouldn’t be important, except for one thing. The October refresh was executed across the entire Website. From top to bottom. From stem to stern.

This, as it turns out, introduces a new design strategy into the mix. Until now, most Website teams have taken an incremental improvement approach, limiting updates and innovations to certain areas of their sites. A new home page; revamped product marketing zones; or a new look and feel for the top three layers of a site. The net result is that users have to re-learn the site every time they move between zones.

In contrast, Juniper.net’s approach is iterative. It’s not interested in hitting solid singles. It goes for the home run.

There are a couple of things to remember here. Read More→

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Comments (6)
Categories : Design, Strategy, Usability
Tags : architecture, cisco.com, Design, ebusiness index, hp.com, ibm.com, juniper.net, microsoft.com, product marketing, Strategy, Usability, website design, website development, website rankings, website redesign
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