Layout Image
  • Home
  • Reports
    • Best Practice Case Studies Reports
    • Master Plan Reports
    • Trends & Strategies Reports
    • Online Communities
      • Trends & Strategies
      • Case Studies
      • The Master Plan
    • Website Search
      • The Master Plan
    • How They Buy
    • Home/Home Office Support
  • Services
    • Best Practice Case Studies Library
    • Competitive Evaluations
    • Teleconferences
  • The Inside Track
    • siteIQ Polls
  • Website Rankings
    • 2010 eBusiness Index Rankings
    • 2010 Enterprise Software
  • About Us
    • Who We Are
    • Why siteIQ?
  • Contact Us
  • Client Login

Archive for newegg.com

Website Rankings: Hits, misses & a little bit more

By Marty Gruhn · Comments (2)
Wednesday, July 7th, 2010

There are plenty of hits and misses on this year’s roster. My favorites are . . .

In my last post, I shared some info about the top five Websites on the siteIQ eBusiness Index. Here’s my interesting surprises and “oops” list:

Symantec.com’s usability ranks second, and the site misses a “Good Practice” rating by a hair.

Juniper.net and Oracle.com complete the usability top five. Of the two, Juniper.net is most likely to move up a slot and knock CA.com off its perch.

Intel.com aced the online recruiting category and is the only four star (the best) in this category. (OK, so most recruiting zones are a big snooze – but we have to give Intel.com chops for its four star performance).

Services marketing continues to be Nortel.com’s claim to fame; HP.com and IBM.com are still second tier contenders.

Juniper.net hits the high note in the communities category – but Cisco.com and Intel.com also operate four star (the best) communities. (This is another way of saying that the new guys are zipping past community pioneers).

If call to action is your bag, look no further than Cisco.com. It is the only call to action “Best Practice” site on the eBusiness Index.

Newegg.com’s e-commerce capabilities puts it with the big boys: Dell.com & HP.com. Newegg ranks third with four stars (the best) and a “Good Practice” nod.

A couple of new entrants on the 2010 eBusiness Index roster did better than expected.

  • Brocade.com and EMC.com rank 7th and 8th on the usability chart – and finish in the middle of the pack when all of the scores are tallied up (EMC.com ranks 12th; Brocade ranks 14th).
  • Among the sites that debuted on the Index in 2010, Deloitte.com and SAS.com turned out to be boat anchors. Deloitte finished dead last – and SAS.com debuted in 17th place (out of 23 Websites).

Related research: The eBusiness Index Report.  If you are a siteIQ client or subscriber, click here.

Bookmark and Share
Comments (2)
Categories : Website Rankings
Tags : brocade, brocade.com, dell, dell.com, deloitte, deloitte.com, hp, hp.com, ibm, ibm.com, intel, intel.com, juniper.net, junper, microsoft, microsoft.com, newegg, newegg.com, nortel, nortel.com, oracle, oracle.com ca.com, sap, sap.com, symantec, symantec.com

Mega and Fat Become the Fashions of the Day

By Marty Gruhn · Comments (2)
Wednesday, February 10th, 2010

Click on this graph to see a lightbox of all best practices in this post

Five Websites are setting the pace

It’s interesting how something starts to hit a tipping point on the IT Web. Mega-menus are one of these designs – and fat footers aren’t far behind them.

In the mega-menu race, there are two main strategies in play, and some good and best practices worth considering.

On the strategy side, we have two basic approaches in evidence these days: mega-menus targeted at straight navigation – and those that add product marketing, corporate marketing and call to action dimensions.  In every case, there are great examples of both approaches on the IT Web.  Here’s some places to start: Read More→

Bookmark and Share
Comments (2)
Categories : Design, Navigation, Usability, Web 2.0
Tags : brocade.com, dell.com, Design, emc.com, fat footer, hp.com, insight.com, juniper.net, mega-menu, microsoft.com, Navigation, newegg.com, novell.com, Usability, Web 2.0

Does your sales force need a kick in the pants?

By Marty Gruhn · Comments (5)
Monday, March 9th, 2009

An interesting thing happened when I reviewed the search terms used to find our Web properties this week. Search terms with the words ‘eselling’ and ‘b2b buying process’ jumped to over 50% of the total search requests. Dell.com and HP.com – both eselling powerhouses in their own right – ranked second, and the terms “NewEgg” and “CDW” ranked third. Anybody else get the feeling that Web managers are starting to focus on their Website’s selling bottom line?

These stats don’t come as much of a surprise since tough times call for more attention to how effectively the company’s Website creates – and more importantly, harvests – qualified prospects. Face it, nothing beats a Website for its global reach and the ability to win and woo potential buyers at the lowest possible cost.

Given these realities, it should be really interesting to see if the sales forces we test have finally gotten eselling religion. I wouldn’t bet on it

This, of course, brings me to an interesting question. Assuming the Website does its job, what happens next? Are salespeople actually contacting ‘anatomically correct’ prospects streaming in from your Website – or is your sales force still playing the same games we’ve seen in previous years? Which leading IT companies are doing the best job harvesting interested buyers? Which companies need to kick their sales force in the pants?

Since selling is the name of the game these days, we’ve decided to launch our 10th siteIQ Secret Prospect study this week. For those of you who aren’t familiar with this study, here’s the basic approach in four easy steps. Read More→

Bookmark and Share
Comments (5)
Categories : Marketing, eSelling
Tags : accenture.com, ca.com, cdw.com, cisco.com, dell.com, eds.com, eSelling, hp.com, ibm.com, juniper.net, lead generation, newegg.com, nortel.com, oracle.com, secret prospect, symantec.com

Reseller sites give Dell.com a run for its (e-selling) money

By Nicole Wallens · Comments (0)
Saturday, May 17th, 2008

Ever since we made the decision to add reseller sites to our eBusiness Index roster for 2008, I’ve been curious to see how they would perform against some of the IT industry’s selling powerhouses, including HP.com, Dell.com, and IBM.com. I wasn’t curious about their competitive performance, per se. Reseller sites are significantly smaller than their enterprise-class counterparts, even though they sell many of the same products. That automatically means their overall rankings will be lower. What I was curious about is how well these reseller sites would stack up based on their usability.

Insight.com and Newegg.com both receive scores that place them in a league with IT industry leaders -- and well ahead of one of their major partners -- HP.com

Insight.com and Newegg.com both receive scores that place them in a league with IT industry leaders — and well ahead of one of their major partners — HP.

When I rolled up the first quarter 2008 usability numbers this week, a couple of interesting facts jumped out. First, Newegg.com’s product marketing score is nearly 71%, which puts it on par with the eBusiness Index average (71.38%) — and places it in close proximity to enterprise systems heavyweights in the effectiveness rankings. Second, and more important, all three reseller sites — Newegg.com, CDW.com, and Insight.com — earn e-selling-related usability scores that are well above the eBusiness Index average, and actually rival those of the ultimate online channel — Dell.com.

Admittedly, these are two bright spots in an otherwise checkered usability landscape for these companies.  Read More→

Bookmark and Share
Comments (0)
Categories : eSelling
Tags : adobe.com, ca.com, cdw.com, cisco.com, community marketing, corporate marketing, dell.com, hp.com, ibm.com, insight.com, Navigation, newegg.com, services marketing, sun.com, Support, symantec.com, Usability, website rankings

It's time to look at how consumers purchase computer hardware through a different lens

By Nicole Wallens · Comments (2)
Tuesday, January 22nd, 2008

At some point during the fourth quarter, siteIQ Practice Leaders & Senior Analysts sit down to review the companies included on the eBusiness Index, and discuss whether the Websites we track  represent best-in-class behaviors within each industry segment. Usually, after some debate about each site’s merits & drawbacks, and the company’s industry standing, we come to a group decision regarding which sites to keep—and which ones to kill from the list.

I did something I never thought I’d do. I lobbied that we retire my pet personal systems sites from the eBusiness Index and replace them with three reseller Web properties including CDW.com, Insight.com, and Newegg.com

Not surprisingly, these discussions are usually quite lively, as Practice Leaders lobby for certain sites to be included for review, and often, for entire industry segments to be added to the Index roster. This was certainly the case when Kenna & I petitioned for the Business Software & Personal Systems segments to be added to the eBusiness Index back in 2005, so I was happy that these industries finally earned full-time Index status in the third quarter 2007.

Then, a funny thing happened in the fourth quarter. Read More→

Bookmark and Share
Comments (2)
Categories : POV (point of view), Website Rankings
Tags : apple.com, cdw.com, ebusiness index, gateway.com, insight.com, lenovo.com, newegg.com

 Subscribe

Categories

  • Branding
  • Communities
  • Design
  • eSelling
  • Global Websites
  • Marketing
  • Navigation
  • POV (point of view)
  • Search
  • Social Media & Social Networks
  • Strategy
  • Support
  • Uncategorized
  • Usability
  • Web 2.0
  • Website Launches
  • Website Rankings

Tags

adobe.com best practice brand ca.com cisco.com Communities community marketing corporate marketing dell dell.com Design ebusiness index ecommerce eds.com emc.com eSelling hp hp.com ibm ibm.com ibm global services intel.com juniper.net Marketing microsoft.com Navigation newegg.com nortel.com oracle.com product marketing sap.com services marketing Social Media social network Strategy sun.com Support symantec.com Twitter Usability Web 2.0 website design website development website rankings worst practice

Receive New Best Practice Alerts


Yes! Please sign me up for the siteIQ Digest.

Your Email      

Sending ...

Follow Marty Gruhn on Twitter

  • Just reviewed HP.com's new networking zone & social media behaviors: How Twitter can ruin a marketing campaign http://bit.ly/9kqMEh about 13 hours ago from web
  • I love sales forces. They create the rules and then complain about the results http://bit.ly/aJvvSG 07:24:22 PM August 31, 2010 from web

siteIQ Poll | How Does Your Website Sell?

Websites are built to sell. Products. Services. Opinions. Access. Most companies use their Website to inform & engage. But smart companies see them in a totally different light. For these organizations, their Website is the most invaluable salesperson on their team. The question is: What roll does your Website play in your selling process?

SiteIQ • Copyright © 2010 All Rights Reserved