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Archive for hp.com

How Twitter Can Ruin a Marketing Campaign

By Kenna Dian · Comments (4)
Tuesday, September 7th, 2010

HP.com brings a knife to a gunfight

When social networking sites hit the Internet, companies spent many, many months watching it with a wary eye. But once leading IT companies (such as Sun, Dell, and Cisco) took the leap, the race to integrate social media into a company’s marketing mix was on. This has led almost every company to declare social media as a major influence—if not the cornerstone—of its future marketing strategies.

Bold pronouncements aside, the reality is this: most companies are scared silly because they don’t have the faintest idea about how and when to use social media to their advantage.

They should be scared.

As a case in point, let’s consider how HP.com’s new “Change the rules of networking” campaign and associated Web page goes off the rails. This page launches the new face of HP Networking using the perfect combination of “hip & happenin’” content. Lightbox videos. Web 2.0 behaviors. Twitter. You name it.  With all these cool new ingredients, where could HP.com possibly go wrong?

Let us count the ways.

Read More→

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Comments (4)
Categories : Branding, Marketing, Social Media & Social Networks, Strategy
Tags : Design, hp.com, product marketing, social network, Strategy, Twitter

How large companies are using social media

By Kenna Dian · Comments (3)
Monday, August 23rd, 2010

Social MediaReal people, real voices, real time

While the SMB & mid-size market are using social media to just get their name out to the masses, large companies are learning how to use social media & communities in tandem for a whole new purpose. And it is literally changing the face of IT.

Large IT companies don’t need to get their name out there. I mean, who doesn’t know IBM, HP, Apple, or Dell? I would bet that even your grandmother knows the name of one of these companies, even if she doesn’t know how to use a mouse. So, aside from using social media as a slick press release system, how do large companies use these outlets to their advantage?

Read More→

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Comments (3)
Categories : Branding, Communities, Marketing, Social Media & Social Networks, Strategy, Uncategorized
Tags : apple.com, dell.com, facebook, hp.com, ibm.com, Social Media, social network, Strategy, Twitter

Oracle.com: New game, new rules, new problems

By Marty Gruhn · Comments (6)
Tuesday, August 3rd, 2010

Oracle.com + Sun.com = less than the sum of their parts

Oracle.com has been the big Kahuna in the enterprise software industry for the past couple of years when it finally slipped past IBM’s Software Group site, which has been stuck in idle since early 2008. Then it decided to change the rules of its own game.

In 2009 Oracle bought Sun Microsystems in a quest to graduate into the business of selling hardware, software & services to the enterprise business set. Along with its red, white and black cap and gown, Oracle now gets to compete with the likes of IBM, HP and Dell. The question is, of course, how well does the combined Oracle.com & Sun.com sites perform against competitors that have been marketing & selling complex products online for well over a decade?

The answer is: not very well.

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Comments (6)
Categories : POV (point of view), Website Rankings
Tags : dell.com, emc.com, hp.com, ibm.com, intel.com, oracle.com, sun.com

Website Rankings: Hits, misses & a little bit more

By Marty Gruhn · Comments (2)
Wednesday, July 7th, 2010

There are plenty of hits and misses on this year’s roster. My favorites are . . .

In my last post, I shared some info about the top five Websites on the siteIQ eBusiness Index. Here’s my interesting surprises and “oops” list:

Symantec.com’s usability ranks second, and the site misses a “Good Practice” rating by a hair.

Juniper.net and Oracle.com complete the usability top five. Of the two, Juniper.net is most likely to move up a slot and knock CA.com off its perch.

Intel.com aced the online recruiting category and is the only four star (the best) in this category. (OK, so most recruiting zones are a big snooze – but we have to give Intel.com chops for its four star performance).

Services marketing continues to be Nortel.com’s claim to fame; HP.com and IBM.com are still second tier contenders.

Juniper.net hits the high note in the communities category – but Cisco.com and Intel.com also operate four star (the best) communities. (This is another way of saying that the new guys are zipping past community pioneers).

If call to action is your bag, look no further than Cisco.com. It is the only call to action “Best Practice” site on the eBusiness Index.

Newegg.com’s e-commerce capabilities puts it with the big boys: Dell.com & HP.com. Newegg ranks third with four stars (the best) and a “Good Practice” nod.

A couple of new entrants on the 2010 eBusiness Index roster did better than expected.

  • Brocade.com and EMC.com rank 7th and 8th on the usability chart – and finish in the middle of the pack when all of the scores are tallied up (EMC.com ranks 12th; Brocade ranks 14th).
  • Among the sites that debuted on the Index in 2010, Deloitte.com and SAS.com turned out to be boat anchors. Deloitte finished dead last – and SAS.com debuted in 17th place (out of 23 Websites).

Related research: The eBusiness Index Report.  If you are a siteIQ client or subscriber, click here.

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Comments (2)
Categories : Website Rankings
Tags : brocade, brocade.com, dell, dell.com, deloitte, deloitte.com, hp, hp.com, ibm, ibm.com, intel, intel.com, juniper.net, junper, microsoft, microsoft.com, newegg, newegg.com, nortel, nortel.com, oracle, oracle.com ca.com, sap, sap.com, symantec, symantec.com

HP’s Community Reward Programs | What are they thinking?

By Marty Gruhn · Comments (0)
Wednesday, April 28th, 2010

How Web teams feel when they make huge mistakesThere are plenty of ways to design reward programs. This isn’t one of them.

In my recent online communities strategy report, I stressed the importance of designing reward programs to encourage visitors and members to engage in the conversation, rather than lurk and listen. It’s the secret to the success of the largest and most vibrant communities – whether they are targeted at brand building or product support.

The issue is, of course, what kind of reward program? Should companies dangle an iPad or a cruise in front of members or go for bragging rights?

Bragging rights are the most popular and arguably the most effective. These programs are usually based on a point system. Members get points when they answer a question – and receive additional “Brownie points” when the answer actually works.

Point levels create a pecking order where members with the highest points qualify for a particular status – and thus, more community trust. Typical levels range from Contributor (clueless but participating) to Expert (actually knows what s/he’s talking about).

As an aside, it’s worth mentioning that Oracle.com’s Ace program has an interesting variation on the theme. It allows members to vote for other members to become an Oracle Ace – the highest status on the OTN site. It’s a great way to allow the community to decide who really provides value (vs. activity) – although the ballot process requires the company to sponsor the contest and handle the back end logistics. (Think of it as a really complicated Cosmo quiz with some bite.)

And then we have HP, who uses a series of point systems with some very odd twists. Read More→

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Comments (0)
Categories : Communities, Strategy
Tags : Communities, hp.com, reward programs, worst practice
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  • Just reviewed HP.com's new networking zone & social media behaviors: How Twitter can ruin a marketing campaign http://bit.ly/9kqMEh about 13 hours ago from web
  • I love sales forces. They create the rules and then complain about the results http://bit.ly/aJvvSG 07:24:22 PM August 31, 2010 from web

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