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Archive for community marketing

Why Tech?

By Marty Gruhn · Comments (1)
Saturday, March 6th, 2010

A lot of people ask me why we focus on technology sites. Their reasoning is simple. There’s plenty of other interesting Websites out there with cooler designs and more doodads.

They’re probably right.

On the other hand, good (and even great) IT industry Websites have something to teach everyone.

They market and sell a complex range of products and software – plus the services that make them work. HP.com, for example, has over 10,000 SKUs. A small tech site can have upwards of 10,000 pages under management.

They reach and woo huge, diverse and demanding audiences.  Consumers who are shopping. CIO’s who are bonding. Project managers who are planning. Tech heads who are developing. Investors and journalists who influence the market’s pace. These sites will easily serve over 14 million visitors a month. When you have that many people knocking on your door, there’s not much time to make mistakes.

And that’s just for starters. Once the deal is done, tech sites must deliver mountains of product support information to cranky users 24/7. Meanwhile, behind the scenes, entitled extranets maintain relationships with huge global customers, and distributors and partners selling the company’s wares.

All things considered, tech sites have more moving parts and business strategies than anyone else on the Web. Amazon.com might have “fall off a log” e-commerce, but it doesn’t have to fix my egg cooker when the cord falls out.  My banking site does a great job of displaying my accounts in real time and letting me pay the bills, but it doesn’t have to deliver a gazillion software downloads a day, or contend with millions of developers who are fiddling with the product.

That’s why we focus on technology sites — and why you should too.

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Comments (1)
Categories : POV (point of view), Strategy
Tags : channel marketing, community marketing, corporate marketing, Design, ecommerce, eSelling, hp.com, partners, product marketing, services marketing, Support, website design, Website traffic

Reseller sites give Dell.com a run for its (e-selling) money

By Nicole Wallens · Comments (0)
Saturday, May 17th, 2008

Ever since we made the decision to add reseller sites to our eBusiness Index roster for 2008, I’ve been curious to see how they would perform against some of the IT industry’s selling powerhouses, including HP.com, Dell.com, and IBM.com. I wasn’t curious about their competitive performance, per se. Reseller sites are significantly smaller than their enterprise-class counterparts, even though they sell many of the same products. That automatically means their overall rankings will be lower. What I was curious about is how well these reseller sites would stack up based on their usability.

Insight.com and Newegg.com both receive scores that place them in a league with IT industry leaders -- and well ahead of one of their major partners -- HP.com

Insight.com and Newegg.com both receive scores that place them in a league with IT industry leaders — and well ahead of one of their major partners — HP.

When I rolled up the first quarter 2008 usability numbers this week, a couple of interesting facts jumped out. First, Newegg.com’s product marketing score is nearly 71%, which puts it on par with the eBusiness Index average (71.38%) — and places it in close proximity to enterprise systems heavyweights in the effectiveness rankings. Second, and more important, all three reseller sites — Newegg.com, CDW.com, and Insight.com — earn e-selling-related usability scores that are well above the eBusiness Index average, and actually rival those of the ultimate online channel — Dell.com.

Admittedly, these are two bright spots in an otherwise checkered usability landscape for these companies.  Read More→

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Comments (0)
Categories : eSelling
Tags : adobe.com, ca.com, cdw.com, cisco.com, community marketing, corporate marketing, dell.com, hp.com, ibm.com, insight.com, Navigation, newegg.com, services marketing, sun.com, Support, symantec.com, Usability, website rankings

The importance of being well rounded

By Nicole Wallens · Comments (2)
Tuesday, January 29th, 2008

Ever since we started this happy little band back in ’96, we’ve proposed that one of the hallmarks of a best practices Website is a well rounded volume of content, tools, and resources that are delivered in a manner that allows visitors to easily achieve stated tasks & goals. Through the years, we’ve noted time and again that Web properties like HP.com & IBM.com rise to the top of the competitive eBusiness Index rankings because they provide visitors with copious quantities of fairly evenly distributed assets & data. Not surprisingly, we’ve also reported that sites like Alcatel-Lucent.com, Lenovo.com, and EDS.com (just to name a few) fall to the bottom of the rankings because they deliver smaller, less balanced content catalogs.

What did strike me,  is just how disproportionately these three laggers supply content across their sites—and the fact that the zones in the most trouble are the ones that present information critical to the company’s core business model or market strategy

Over time, we’ve illustrated this point in a variety of ways, including graphs that show relative performance by category; trendlines that demonstrate competitive strengths & weaknesses; charts that identify content density; and tables that list overall scores. This past year, however, we’ve been using a handy little analysis tool called star charts (a.k.a. spider graphs) that allow us to look at evaluation data in a whole slew of new ways, including a view that demonstrates how well rounded a site’s content portfolio really is.

So, when it came time to roll up the fourth quarter 2007 siteIQ eBusiness Index evaluation numbers, I thought it might be interesting to use a star chart that maps competitive performance by category to illustrate just how balanced sites like HP.com & IBM.com really are. Then I decided to juxtapose their content allocation against some of the less stellar performers on the Index including Alcatel-Lucent.com, Lenovo.com, and EDS.com.

Now, I’ve got to tell you that I wasn’t totally surprised at what I saw when I finished entering the data and looked at the chart. Read More→

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Comments (2)
Categories : Design, Website Rankings
Tags : alcatel.com, architecture, channel marketing, community marketing, corporate marketing, Design, eds.com, eSelling, hp.com, ibm.com, industry marketing, lenovo.com, Navigation, online recruiting, product marketing, services marketing, Support, training

Before you tackle Web 2.0, pay attention to the 3 'C's

By Marty Gruhn · Comments (0)
Thursday, July 19th, 2007

As Web 2.0 and audience marketing strategies play out, we believe that Web teams  will need to tackle three key Website challenges: consistency, context, and community

In a recent siteIQ eBusiness Index Report, we noted that enterprise systems Websites (IBM.com, HP.com, Sun.com and Dell.com) took 2006 off to catch their collective breaths. That’s probably a good thing, since 2007 is stacking up to be a barn burner by any standard. Certainly Web 2.0 will play a huge role this year–but that’s not the only challenge enterprise systems vendors will face. 2007 will also be the year when community, industry and solutions marketing will take center stage on the Web.

As Web 2.0 and audience marketing strategies play out, we believe that IT industry Web teams will need to tackle three key Website challenges: consistency, context, and community. Here’s why. Read More→

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Categories : Marketing, Strategy, Web 2.0
Tags : cisco.com, community marketing, dell.com, hp.com, ibm.com, sun.com, Website strategies

Online communities | What Web are these folks looking at?

By Marty Gruhn · Comments (0)
Wednesday, May 23rd, 2007

Oracle.com doesn’t bother with sorting by company size; on Oracle.com it’s every company for himself

I was in a meeting the other day with a client providing a readout of their most recent siteIQ results. Our diagnostics analysis was around the site’s community marketing effectiveness—and the conversation turned to the  problems that crop up when a company doesn’t clearly identify how it defines small business vs. medium-sized businesses on the site. I was astonished when I receive push back on this notion and a suggestion that small business and medium business definitions were pretty much standard across IT companies on the Web.

What Web are these folks looking at?

If you cruise around the IT Web, the one thing that is obvious is that there are few standards, and even fewer IT vendors identify who fits in what bucket. Just for giggles, consider this: Read More→

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Comments (0)
Categories : Communities, Marketing
Tags : ca.com, cisco.com, community marketing, dell.com, hp.com, ibm.com, nortel.com, novell.com, oracle.com, sap.com, symantec.com

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  • Just reviewed HP.com's new networking zone & social media behaviors: How Twitter can ruin a marketing campaign http://bit.ly/9kqMEh about 13 hours ago from web
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