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Archive for Strategy

How Twitter Can Ruin a Marketing Campaign

By Kenna Dian · Comments (4)
Tuesday, September 7th, 2010

HP.com brings a knife to a gunfight

When social networking sites hit the Internet, companies spent many, many months watching it with a wary eye. But once leading IT companies (such as Sun, Dell, and Cisco) took the leap, the race to integrate social media into a company’s marketing mix was on. This has led almost every company to declare social media as a major influence—if not the cornerstone—of its future marketing strategies.

Bold pronouncements aside, the reality is this: most companies are scared silly because they don’t have the faintest idea about how and when to use social media to their advantage.

They should be scared.

As a case in point, let’s consider how HP.com’s new “Change the rules of networking” campaign and associated Web page goes off the rails. This page launches the new face of HP Networking using the perfect combination of “hip & happenin’” content. Lightbox videos. Web 2.0 behaviors. Twitter. You name it.  With all these cool new ingredients, where could HP.com possibly go wrong?

Let us count the ways.

Read More→

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Comments (4)
Categories : Branding, Marketing, Social Media & Social Networks, Strategy
Tags : Design, hp.com, product marketing, social network, Strategy, Twitter

Lead generation. How to build a better mouse trap.

By Marty Gruhn · Comments (0)
Monday, August 30th, 2010

Most companies need to rethink their online price & lead generation strategies. Ignoring the sales force is the first step.

I can’t quite figure out why so many companies avoid putting prices on their Website. Actually, I do know. The company’s sales force wants to embargo product prices to force Web visitors to fill out that pesky contact form or engage in an online sales chat. This, they say, allows them to sell the product’s value and benefits, and work around the product’s price.

This is a big mistake. Here’s three reasons why.

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Categories : Marketing, POV (point of view), Strategy, eSelling
Tags : best practice, ecommerce, eSelling, lead generation, Marketing, product marketing

The borg, the butterfly, and the problem

By Marty Gruhn · Comments (0)
Thursday, August 26th, 2010

Too many dotcom Web teams are borgs and butterflies. They need to be problem solvers.

I faithfully read Seth Goden’s blog every morning. One reason is that it’s blissfully short [memo to self]. The other reason is the golden marketing nuggets he brings to the table.

This morning is such a moment – and one that speaks to why so many LOB execs and stakeholders constantly push back on dotcom Web teams pitching new designs or the latest industry trends.

They don’t think they have a problem.

Face it. From most stakeholders’ perspective, dotcom teams come in two flavors: the “borg” [you will be assimilated] and the “butterfly” [this is the latest trend and we need to capitalize on it].  Neither are focused on a problem from the stakeholder’s point of view.

But what if a dotcom team saw its stakeholders as customers?  Like any good salesperson, the team would help stakeholders identify a problem and explore its cost or impact on the LOB.

In other words, dotcom teams should sell the problem.

Until stakeholders agree that they have a problem, the solution doesn’t count. That’s why so many projects end up in chaos.  In pushback, deliberate inertia, and stakeholders who spend their time deliberately coloring outside of the lines.

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Categories : POV (point of view), Social Media & Social Networks, Strategy, Web 2.0, Website Launches

How large companies are using social media

By Kenna Dian · Comments (3)
Monday, August 23rd, 2010

Social MediaReal people, real voices, real time

While the SMB & mid-size market are using social media to just get their name out to the masses, large companies are learning how to use social media & communities in tandem for a whole new purpose. And it is literally changing the face of IT.

Large IT companies don’t need to get their name out there. I mean, who doesn’t know IBM, HP, Apple, or Dell? I would bet that even your grandmother knows the name of one of these companies, even if she doesn’t know how to use a mouse. So, aside from using social media as a slick press release system, how do large companies use these outlets to their advantage?

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Comments (3)
Categories : Branding, Communities, Marketing, Social Media & Social Networks, Strategy, Uncategorized
Tags : apple.com, dell.com, facebook, hp.com, ibm.com, Social Media, social network, Strategy, Twitter

When support worlds collide. How to screw up a new market gambit

By Marty Gruhn · Comments (1)
Thursday, August 19th, 2010

Happy campers now, unhappy campers laterCompanies eying new markets should avoid “Marie Antoinette” and “Frankenstein” support strategies. Here’s why.

You can tell a lot about a company’s prime customers by its Website—and even more by how customers fresh from acquisitions and market gambits get lost in the shuffle.

Examine companies like Dell, that has moved from its consumer roots into enterprise markets. Or, IBM’s, CA’s and Cisco’s endeavors to translate historical successes in the enterprise realm into SMB markets. And then there is Oracle’s attempt to execute simultaneous vertical and horizontal market strategies by lashing together its software applications with Sun’s hardware and storage products. There are plenty of examples.

If you think the “tell” of these (and other) companies’ successes or failures are found in their online marketing content, you would be looking in the wrong direction. In reality, the “tell” is found in their support and training zones.

Before support and training Web teams even entertain the hope for a successful market move, they must take these two approaches off the table:  Read More→

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Comments (1)
Categories : Branding, Marketing, POV (point of view), Strategy, Support
Tags : acquisitions, ca.com, cisco.com, dell.com, ibm.com, mergers, oracle.com, Support
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Follow Marty Gruhn on Twitter

  • Just reviewed HP.com's new networking zone & social media behaviors: How Twitter can ruin a marketing campaign http://bit.ly/9kqMEh about 13 hours ago from web
  • I love sales forces. They create the rules and then complain about the results http://bit.ly/aJvvSG 07:24:22 PM August 31, 2010 from web

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Websites are built to sell. Products. Services. Opinions. Access. Most companies use their Website to inform & engage. But smart companies see them in a totally different light. For these organizations, their Website is the most invaluable salesperson on their team. The question is: What roll does your Website play in your selling process?

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