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Archive for Branding

How Twitter Can Ruin a Marketing Campaign

By Kenna Dian · Comments (4)
Tuesday, September 7th, 2010

HP.com brings a knife to a gunfight

When social networking sites hit the Internet, companies spent many, many months watching it with a wary eye. But once leading IT companies (such as Sun, Dell, and Cisco) took the leap, the race to integrate social media into a company’s marketing mix was on. This has led almost every company to declare social media as a major influence—if not the cornerstone—of its future marketing strategies.

Bold pronouncements aside, the reality is this: most companies are scared silly because they don’t have the faintest idea about how and when to use social media to their advantage.

They should be scared.

As a case in point, let’s consider how HP.com’s new “Change the rules of networking” campaign and associated Web page goes off the rails. This page launches the new face of HP Networking using the perfect combination of “hip & happenin’” content. Lightbox videos. Web 2.0 behaviors. Twitter. You name it.  With all these cool new ingredients, where could HP.com possibly go wrong?

Let us count the ways.

Read More→

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Comments (4)
Categories : Branding, Marketing, Social Media & Social Networks, Strategy
Tags : Design, hp.com, product marketing, social network, Strategy, Twitter

How large companies are using social media

By Kenna Dian · Comments (3)
Monday, August 23rd, 2010

Social MediaReal people, real voices, real time

While the SMB & mid-size market are using social media to just get their name out to the masses, large companies are learning how to use social media & communities in tandem for a whole new purpose. And it is literally changing the face of IT.

Large IT companies don’t need to get their name out there. I mean, who doesn’t know IBM, HP, Apple, or Dell? I would bet that even your grandmother knows the name of one of these companies, even if she doesn’t know how to use a mouse. So, aside from using social media as a slick press release system, how do large companies use these outlets to their advantage?

Read More→

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Comments (3)
Categories : Branding, Communities, Marketing, Social Media & Social Networks, Strategy, Uncategorized
Tags : apple.com, dell.com, facebook, hp.com, ibm.com, Social Media, social network, Strategy, Twitter

When support worlds collide. How to screw up a new market gambit

By Marty Gruhn · Comments (1)
Thursday, August 19th, 2010

Happy campers now, unhappy campers laterCompanies eying new markets should avoid “Marie Antoinette” and “Frankenstein” support strategies. Here’s why.

You can tell a lot about a company’s prime customers by its Website—and even more by how customers fresh from acquisitions and market gambits get lost in the shuffle.

Examine companies like Dell, that has moved from its consumer roots into enterprise markets. Or, IBM’s, CA’s and Cisco’s endeavors to translate historical successes in the enterprise realm into SMB markets. And then there is Oracle’s attempt to execute simultaneous vertical and horizontal market strategies by lashing together its software applications with Sun’s hardware and storage products. There are plenty of examples.

If you think the “tell” of these (and other) companies’ successes or failures are found in their online marketing content, you would be looking in the wrong direction. In reality, the “tell” is found in their support and training zones.

Before support and training Web teams even entertain the hope for a successful market move, they must take these two approaches off the table:  Read More→

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Comments (1)
Categories : Branding, Marketing, POV (point of view), Strategy, Support
Tags : acquisitions, ca.com, cisco.com, dell.com, ibm.com, mergers, oracle.com, Support

Twitter for Business — Part II

By Marty Gruhn · Comments (0)
Wednesday, June 23rd, 2010

Social media is all the rage these days. But what does it really deliver?

Ok, I need to come clean. Until recently, I haven’t really gotten my head around the whole “social media for business” thing.

It’s not that I don’t understand what Twitter, FaceBook, YouTube and the rest of the social media gang do. I get it.  It’s just that social media has always seemed to be more of a time consuming distraction than a tool that gives businesses any kind of inside edge.

The light dawned when I was writing our new report about how companies can build Websites optimized around the B2B buying process. In case you don’t know, that’s the 17 step process your biggest customers go through to make a buying decision.

As it turns out, social media plays a huge role in this process – but not where you might think. If you think about the process in three major chunks – make the “long list” – make the “short list” – and make it through the vetting process – social media plays its most important role in part one — making the “long list”.  If you don’t make the cut here, participating in the “short list” and the vetting processes won’t be a problem.

So what roles do social media play in this part of the process? Let me count the ways.

  • Social media will give you visibility with buyers who are blissfully unaware of your company and its products.
  • Lets them tune in to what current customers and the market are saying so they can add you to (or strike you from) the list — and
  • Perhaps as important, social media is the way buyers can monitor your company throughout the decision process. If things go wrong on the social Web, you’re likely to end up on the “short list” cutting room floor.

In other words, social media is all about creating visibility and managing market perceptions when it really counts.

Here’s a short podcast about the complex B2B buying process – and the roles social media – and your Website – play in this process. Think of it as a Cliff’s Notes battle plan to woo and win those big deals.

Podcast: Play in new window | Download

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Categories : Branding, Social Media & Social Networks, Strategy, eSelling
Tags : B2B buying proess, facebook, Social Media, Twitter, youtube

HP and 3Com. . . What’s in it for me?

By Marty Gruhn · Comments (5)
Saturday, April 10th, 2010

How to ignore a strategic acquisition

It’s always interesting to see how companies use the Web to promote and manage a strategic acquisition. HP’s acquisition of 3Com is a great example of what not to do.

First, let’s look at this from the 3Com.com perspective. Unless you look really closely, it might escape your attention that HP has acquired 3Com at all – much less that this acquisition is part of a forthcoming – and very strategic — battle between HP and Cisco (see the Business Week article). Instead of the fanfare one might expect, this marriage is one of three revolving features on the 3Com.com home page.  There’s no mention anywhere else on the page. In the news widget. Main page features. Nada. Read More→

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Comments (5)
Categories : Branding, Marketing, Strategy, Website Launches
Tags : 3com.com, acquisition, hp.com, worst practice
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Follow Marty Gruhn on Twitter

  • Just reviewed HP.com's new networking zone & social media behaviors: How Twitter can ruin a marketing campaign http://bit.ly/9kqMEh about 13 hours ago from web
  • I love sales forces. They create the rules and then complain about the results http://bit.ly/aJvvSG 07:24:22 PM August 31, 2010 from web

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